by Adam Pacio, Ryan Millner and Willow Ann Sirch
“The only obligation which I have a right to assume is to do at any time what I think right.”
- Henry David Thoreau, Civil Disobedience
There is a long tradition of social and political activism in the United States, with the first example of popular uprising for a cause to be found in the Revolutionary War itself. Early American author Henry David Thoreau later set pen to paper to produce ‘Civil Disobedience’, a treatise examining the means by which a law or institution found to be unjust or immoral can be intentionally broken or resisted by people of conscience as a socially acceptable means for producing change. In the 1960’s, the Civil Rights movement in the U.S. also demonstrated that social activism is not limited to tackling government policy alone, but cultural awareness as well. As the internet and the world wide web saturated the American cultural landscape, however, there have been definite changes to the way in which protests and activism are carried out. As activism crossed into the online realms, the culture of activism, its tools and techniques, activist theory, and the responses and considerations of the government have also changed.
In this paper, we will begin by analyzing the development of activist theory. We will demonstrate the point/counterpoint progression of an ideological dialogue being carried out between this activist theory and the U.S. governmental response to establish the social climate of cyberactivism today. With this framework established, we will analyze the tools and methods of activism utilized by a small sample of organizations championing causes within the environmental movement in the U.S. in an attempt to gain some insights into the current state of environmental cyberactivism.
Recent Developments in Activist Theory
The internet and the world wide web have continued to bring about changes in our culture, and the culture of activism is no exception. While the internet as a tool has added a level of complexity to the ongoing point and counterpoint between activist groups and proponents of the status quo, the theory of civil disobedience has continued to develop since Henry David Thoreau created his eponymous 1848 essay. That work attempted to define a basic philosophical and ethical framework for understanding under which conditions of oppression it becomes the duty of free men to resist through the conscientious, willful and knowing violation of laws or social institutions perceived to be unjust. In the case of representative democracies and republican models of government, the underlying idea behind symbolic gestures of resistance is often aimed, in part, at raising awareness among the community in hopes that citizens will be motivated to act in concert to change or remove the unjust laws or institutions. Civil disobedience, therefore, has come to be understood as a non-violent personal political statement. Perhaps because of this conflation of political action and self-expression of personal conscience, the judicial system in the United States has typically regarded civil disobedience as a separate type of illegal activity, often awarding sentences to civil disobedience activists which were lenient compared to traditional sentencing without civil disobedience as a motivation (Manion and Goodrum, 2000).
Given the understanding of civil disobedience as an action with multiple shades of meaning and arenas of implication, the tactics of activism seen in the 20th century dealt primarily with occupation and disruption of centers of power and commerce. By occupying physical offices, monuments and government buildings or else taking to the street demonstrating support for the activist agenda through turnout numbers, the activist sought to interrupt high profile operations peacefully and in a manner that would earn the attention, sympathy, or respect of various parties. In a pre-digital age, the maximum impact was assured by occupying physical space. While the activists and protesters remained non-violent, a sufficient display of support and action could bring local, regional, or national infrastructures to a halt.
Those tactics worked well enough at the time, but the late 20th century saw the development of a theory of activism that emphasized the need to begin adapting to more mobile or flexible methods of protest. In 1986, Gilles Deleuze and Felix Guattari released “Nomadology and the War Machine”, a treatise based in part on some of Nietzche’s philosophy, which began to emphasize the changing relationship between the centers of power and the ‘war machine’. Hakim Bey released “The Autonomous Zone, Ontological Anarchy, Poetic Terrorism” in 1991, a work that further developed the ideas of Deleuze and Guattari within the framework of social rhetoric, calling for the establishment of essentially nomadic zones of temporary autonomy. The Critical Art Ensemble (or CAE), an association of artists, philosophers, and scholars, released two works, Electronic Disturbance (1994) and Electronic Civil Disobedience (1996), further refining the philosophy of nomadic centers of power and control, and calling for sweeping changes to the tactics employed by activists in the age of the internet. All three of these works highlighted one common point – the changing relationship between traditional centers of power and control in the face of the internet’s influence.
Increasingly, we find that the headquarters of organizations – governmental, social, or economic – are not located in the physical world. Governments and organizations are moving away from headquartering themselves in brick and mortar edifices. Many are instead establishing digital infrastructures that do not rely on a geographical place, but that can be networked from many locations. These redundancies, combined with the lack of reliance on a single geographical center of control, means that the old model of civil disobedience can no longer target physical headquarters with disruptive tactics and get the same level of results. Essentially, according to the CAE in Electronic Civil Disobedience (1996), this created a system of diminishing returns for protest actions in the cyber age. According to that work, “The strategy and tactics of [Civil Disobedience] can still be useful beyond local actions, but only if they are used to block the flow of information rather than the flow of personnel.”
The Response From the Status Quo
Changing communication technologies influenced the shift in activist theory, calling for protests and demonstrations to move from the streets to the networks, but the primary reason for altering protest methods was that the old tactics no longer worked as efficiently as they once had. The institutions targeted by civil disobedience had developed a new infrastructure of power on the internet that severely minimized the disruptive effectiveness of physical occupation and demonstration. This transition, however convenient for eliminating organizational vulnerability to traditional protest activities like sit-ins or marches, merely exchanged one set of security concerns for another. In the physical political and economic arena, the potential threat from a single individual taking action in a non-violent means was effectively minimized.
As long as the analog system of organizational hierarchy and control based on physical access prevailed, the individual alone could only hope to have so much impact without the support and attention of other sympathizers. With the advent of cyberspace, however, the individual’s potential to have direct influence in terms of protest actions like disruption of communications or denial of service became much more worrisome to organizations now relying upon the internet to safeguard their economic, social and political capital. Technological savvy could turn an individual, previously seen as merely a constituent part of an organization, or perhaps a customer or client, into a potential force of disruption and perhaps even destruction within the information-based realm of cyberspace. With a new set of institutional vulnerabilities replacing the old and the perception of potentially harmful disruption now in the hands of individuals as well as organizations, we need to examine how the champions of the status quo have responded.
Although the new online activist theory was emerging from the works of Deleuze and Guattari, Bey, and the Critical Art Ensemble, up until the 1997 Acteal Massacre in Chiapas, the dialogue between government and activism theorists was essentially theoretical musings (Stefan Wray, 2006). One of the earlier voices to take up a cautionary tone can be found in Ronfeldt and Arquilla’s 1993 paper, “Cyberwar is Coming!,” published as the result of a study put forth by the RAND Institute, a think tank long associated with the U.S. military. In “Cyberwar is Coming!,” Ronfeldt and Arquilla warned of two imminent dangers resulting from the new communications and computerized age – cyberwar and netwar. Whereas cyberwar dealt with the actual waging of war in the physical arena through the use of computerized equipment and digital technologies, netwar referred to the ideological conflict expressed within the realm of the internet itself. The networking of computers, which forms the structure of the internet, also facilitated the creation of networks around causes as well. This concept was expressed in another work by theorists Deleuze and Guattari called A Thousand Plateaus (1987), in which they described networks using the analogy of botanical rhizomes, offshoots that spawn new tubers and root vegetables but remain hidden beneath the ground and, over time, assemble a complex network nearly impossible to root out.
As the new activism theory of electronic civil disobedience was given voice by the Critical Art Ensemble in 1994, the U.S. government continued to pay close attention to new developments in the online arena of protest. Dorothy Denning, an academic and expert in computer security and encryption theory, began her work on the subject matter of online activism, protest and cyberterrorism in a series of papers and books. She gave testimony to Congress regarding aspects of cyberterrorism and cyberactivism on three separate occasions, appearing before the Senate Judiciary Committee’s Subcommittee on Technology, Terrorism, and Government Information on September 3, 1997; before the House of Representatives’ Judiciary Committee Subcommittee on Courts and Intellectual Property two years later in March of 1999; and before the Special Oversight Panel on Terrorism for the House of Representatives’ Committee on Armed Services in May of 2000.
In addition to government testimony, Denning also presented a 1999 paper entitled “Activism, Hactivism & Cyberterrorism: The Internet as a Tool for Influencing Foreign Policy,” a paper that helped to solidify the language used to describe different degrees of online activism, as well as highlighting that these activities were being used to affect the politics of foreign policy. In the same year, a Navy-funded white paper was released by the Center for the Study of Terrorism & Irregular Warfare in Monterrey, California. One of the authors on this research team was J. Arquilla, and the paper, entitled “CyberTerror: Prospects and Implications,” investigated varying levels of threat both current and projected via the vulnerabilities of misuse of the internet for terrorist activities. Collectively, these papers, testimonies and studies depict a definite awareness and focus within the realm of the U.S. Government regarding the threat potential of the internet.
Actual Netwar or Culture of Intolerance?
One important point concerning the literature cited above is that it all was produced prior to the terrorist attacks on the U.S. on the day of September 11, 2001. On September 14, 2001, Ronfeldt and Arquilla released “Networks, Netwars, and the Fight for the Future,” a study that deals extensively with how current malcontents, religious and environmental fanatics have all been able to utilize the internet to form independent networks and recruit cyberterrorists, threatening the social, political, and cultural hierarchy. Here, we see Deleuze and Guaratti’s rhizome model updated in the language of the proponents of the status quo, released immediately in the wake of a devastating blow to the national identity of America and the first real sense of national fear of terrorist attacks. On October 24, 2001, H.R.3162, the USA PATRIOT Act (Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001) passed into law, and with it brought some sweeping and general changes to the legal definitions of domestic terrorism. It also strengthened the U.S. government’s powers to act against suspected domestic terrorists without following the previous due process of law (ACLU, “How the USA PATRIOT Act Redefines ‘Domestic Terrorism,” 2002).
It can be tempting to view the passage of the USA PATRIOT Act solely as a response to the crisis of 9-11 and the terrorist attacks on the United States. By looking at the literature surrounding the issue of online activism in the decade prior to the attacks, however, we can make the argument that the Act itself is simply the next action taken from the developing dialogue between activists and institutions within the online sphere. The attacks of 9-11 tipped the cultural balance in the general populace to an attitude of fear and the desperate desire for more security. In brokering that security, the culture of intolerance that had been developing in the government studies was effectively exported to the social culture at large. As early as 1993 in “Cyberwar is Coming!,” Ronfeldt and Arquilla drew attention to the fact that there would be two separate battles waged with the tools of the information age, with ‘netwar’ being the battle of ideas and words, waged over the internet itself. It is to this clash of ideas, a war of definitions, that we need to turn.
Out of the ongoing dialogue between activism theorists and proponents of the institutional status quo, there was a gradual establishment of a vocabulary used to classify the actions of dissent and protest in the online realm. With the passage of the USA PATRIOT Act, the compromise between the language of activism and the language of the status quo that was slowly beginning to emerge was completely co-opted by the preferences and prejudices of the establishment. Pre-USA PATRIOT Act, the question of how to continue the dialogue between government and governed in the realm of personal and social conscience was beginning to reach for a level of compromise, with moderate voices such as Manion & Goodrum emerging on the theoretical and academic stage. In their work “Terrorism or Civil Disobedience: Toward a Hacktivist Ethic,” (2000) they proposed a definition under which protest activity online could be defined as electronic civil disobedience (as opposed to terrorism or hacktivism). That definition featured five points: the protest action 1) did no harm to persons or property, 2) adhered to non-violent practices, 3) were not undertaken for personal profit, 4) were motivated by ethical or conscience-based personal considerations, and 5) the activist was willing to accept responsibility for violating the law. In the ongoing sphere of netwar, with the language used to express the ideas of activism being a facet of the larger cultural issues, the passage of the USA PATRIOT Act marked a bid by the establishment to dominate in the ideological arena without accepting such compromises as moderate viewpoints such as those put forth by Manion & Goodrum.
While the USA PATRIOT Act carries the enforcement of law in the U.S., our system of checks and balances makes legislation as controversial as the USA PATRIOT Act subject to debate. In Ronfeldt & Arquilla’s model of a netwar, it becomes important for us to understand not only how the establishment defines its arguments, but also the way in which the language central to the conflict at hand is applied by both the activists and scholars who have studied the field. It is not surprising, then, that we will need to look to many of the same sources as we have already in order to piece together an understanding of the different shades of definitions and vocabulary that developed surrounding the issue of civil disobedience and protest actions in cyberspace. Only once we have an understanding of those themes running through the culture of activism in the U.S., can we seriously begin to consider the different tools, tactics, and techniques of cyberactivists as they are used by different environmental groups today.
Activist Websites, Activist Strategies
One way to classify electronic contention is to break it into three categories based on the legality of the action: electronic activism, hacktivism and cyberterrorism (Costanza-Chock, 2003). Cyberprotests that fall into the category of electronic activism include those actions that passively draw attention to a cause. Hacktivism, on the other hand, usually involves some sort of technological attack to disrupt or alter the day-to-day operations of a target institution. With regard to the ongoing conflict over language, this classification of cyberprotest is currently an ethical grey area that the establishment is attempting to remove via channels like the USA PATRIOT Act. Cyberterrorism, a form of violent hacktivism by one definition and the use of computers to propagate terrorist or domestic terrorist activity, is considered both illegal and unethical by members of both sides of the social debate.
Most electronic activism can be accomplished by means of an organization’s website, which has become synonymous in many ways with the modern protest organization’s base of operations, or virtual headquarters. As such, the website needs to fulfill all the managerial and administrative functions of traditional brick and mortar headquarters. An activist website must provide a centralized meeting place, house the leadership’s philosophical agenda, allow a meeting place between other members and the leadership, and allow public access to cause-related information. However, a website as a virtual headquarters does all these historical organizational activities for protest groups on a much grander scale. Since very few of the website’s potential audience will be familiar with the organization, the website needs to have historical information about that organization, its current and anticipated activities (Costanza-Chock, 2003).
Activist groups may use their websites to espouse agitation rhetoric. Bowers, Ochs and Jensen state that the most basic kinds of agitation rhetoric are promulgation, petition, solidification and polarization (Bowers et al, 1993). The mere establishment of a web site promulgates an organization’s message by giving it a web presence. The users of an organization’s web site, even those who visit only briefly, may be encouraged to sign on to a petition. Data on the website may be structured to appeal to as many possible supporters (solidification) and to paint the issue as black and white (polarization) as possible. These strategies maximize potential recruits by appealing to the widest array of viewers. The inclusion of historical data allows users to familiarize themselves and even join the organization and support its cause. As soon as the website is created, it can be viewed by the Internet-capable, global public, effectively several billion people. Because there are actions of support that do not require a physical presence in a given location, each user has the potential to assist with an organization’s cyberprotest (Costanza-Chock, 2003). Indeed, recruitment and worldwide representation are considered by some to be the number one goal of a cyberprotest (Bowers et al., 1993).
While using a website to gain new recruits is a relatively important tool, an activist web site can also be used as an ancillary revenue stream (Costanza-Chock, 2003). Members want something to show that they are members, build feelings and the experience of solidarity, and announce their participation in a cause or belief. Activist websites provide a direct way to tap into that audience. An organization’s branding may even appear on consumer items (such as t-shirts, mugs, mouse pads and so on) to raise capital to fund organization expenses.
Hacktivism and Disruptive Activities
To apply the tactics of hacktivism, more technological expertise is required. Hacktivism combines activism with the hacking of computer systems. Where hacking is regarded as the purview of apolitical computer aficionados, hactivism is hacking with a difference – that of being politicized. (Pickerill, 2003). Hacktivist methods involve attacking web sites that actually or even symbolically support the target of activism. Tactics belonging to this camp straddle a fine line between legality and ethics. In many ways, they represent modern updates of traditional blockade and trespass methods of historical protests. When applied as an expression of conscience using Manion & Goodrum’s five qualifiers to define “civil disobedience,” these activities could perhaps be expected to be treated as a form of civil disobedience by the American judicial system. However, in many cases, sentencing does not bear out this assumption (Manion & Goodrum, 2000).
For the technologically savvy, denial of service (DoS) attacks are among the most common forms of disruptive attacks on target websites. These attacks involve flooding a system with benign and legal electronic requests such that it is rendered inoperable: either it crashes or is taken offline to prevent a wider system from crashing. Email barrages, form floods and fax bombs attempt to bring down their respective communication systems by sending large amounts of emails, forms or faxes to a system until it crashes (Costanza-Chock, 2003). The most labor-intensive type of DoS attack is a virtual sit-in, also known as a net strike. It involves large numbers of people repeatedly trying to access a website or file. If the flood of requests is large enough, either the server will crash or the web site’s administrator will remove the request file/site to prevent the site from crashing. Both are equally effective from the standpoint of eliminating the offending data from the world wide web (Costanza-Chock, 2003, p. 177).
DoS attacks are usually not considered illegal, but there are pending cases and new legislation which could arguably change the matter decidedly in favor of the rhetoric of the establishment in the ongoing “netwar” concerning cyberprotest activities. Even with the possibility of new attention being given to DoS attacks, other hacktivist tactics are more likely to get law enforcement personal involved. Hackers who have bypassed security and gained entry into a target organization’s computer network have a variety of tactics at their disposal. One popular strategy is to plant a virus or Trojan horse program that will allow the hacktivists to continue accessing the network once the original security hole has been closed. Another popular strategy of hactivism involves changing the content or links of the target organization’s website so viewers to their websites are directed elsewhere. Destruction of data is yet another course of action. (Costanza-Chock, 2003). As we can see from these examples, there is a wide range of tactics available to hacktivists that go beyond the appeal to higher judgment or sympathy that may be generated by cyberactivism in its legal form. Potential protestors must consider if they want their protests to be Internet-enhanced or Internet-based (Vegh, 2003). Internet-enhanced protests occur in the real world and use the Internet mainly as a device for mass communication. Internet-based protests occur primarily in cyberspace; as a result, most Internet-based protests belong to the hacktivism school.
Cyberterrorism is the most extreme category of online protest mechanisms and unquestionably illegal. The goal of cyberterrorism is to cause deliberate harm. Examples include hacking the systems of a power company to cause power outages or taking control of air traffic control systems, thereby placing airplanes and their passengers in danger. Activities such as these are clearly actionable. While we do not question the unethical nature of this form of violent and aggressive behavior, whether carried out over the internet or in the real world, we feel it is important to keep in mind that the word ‘terrorism’ is central to the ongoing netwar of ideas surrounding cyberactivism in all its forms. Given the long history of civil disobedience and the role of activism in effecting social change within the United States, it is important to resist the urge to utilize too broad a definition of what constitutes ‘terrorism,’ which is one tactic being used by the establishment today (ACLU, 2002).
Application to Environmental Activism
The internet has become an accepted part of how environmental organizations inform the public and engage constituencies. (Castells, 2001) That conclusion is further substantiated by the fact that a list of 57 environmental organizations in Connecticut published by the environmental information resource Eco-USA.net (see http://www.eco-usa.net/orgs/ct.shtml) contained no organizations without a web site (although one link was dysfunctional). A list of 49 Connecticut land trusts published by the Connecticut Conservation Clearinghouse (see http://www.newhartfordforests.net/Conservation/CTLandTrusts.html) contained no land trusts without a web presence (although seven links on the page were dysfunctional and four linked to emails despite existing web sites for those land trusts).
There are many factors that make the internet an appealing tool for engagement on environmental protection. Environmental issues are frequently subject to rapid change. The internet allows for expeditious dissemination of information. Environmental issues are often complex and admit to differing views and approaches. Web sites enable complex issues to be elucidated, making it possible for users to share information and discuss opinions on complex issues. Low cost is also a practical benefit, given that out of every dollar spent on charitable giving, approximately three cents or less is spent on environmental organizations (AAFRC, 2007). The internet also allows access to a tremendous number of users, bringing the issues to more people than ever before. Although there is a tension between environmentalists who view technology generally as counter to experiencing and preserving nature, most organizers agree that the internet is a valuable tool for bringing about social change in general and with respect to environmental protection issues in particular. At the same time, some environmentalists downplay the effectiveness of “armchair activism,” feeling that it may distract some users from being more active in supporting environmental protection issues (Pickerill, 2003).
Project Rationale
We began our project by developing an understanding of how electronic civil disobedience grew out of traditional civil disobedience, proceeding to a consideration of what constitutes cyberactivism vs. cyberterrorism. For the purpose of collecting information as to the online tools and methods currently in use by a small sample of environmental organizations, we adopted a broad definition of activism, an approach for which there is clear precedent (Pickerill, 2003). For the purpose of our analysis, we regarded as activists those who take any direct form of action, from supporting a physical gathering as the result of a call to action to simply voicing concerns or opinions.
Modest in scope, this project explores the web sites of eight U.S.-based environmental organizations in an effort to gain insight into which online communication techniques were actually being employed and to what extent. A small sample of environmental organizations, all but one of which are active in the state of Connecticut and focused on general environmental protection issues, was selected in consultation with an expert in the area of Connecticut environmental protection issues. Of those organizations, two are statewide in focus, two are regional in scope (one northeastern states, one northwestern states), one has a national focus (although some international issues are covered) and the remaining three are international with a constituency base and/or offices in Connecticut.
The organizations that formed the basis of this study were Connecticut Fund for the Environment (CFE), the Connecticut League of Conservation Voters (CTLCV), Environment Northeast, Environmental Defense (ED), Greenpeace, Natural Resources Defense Council (NRDC) the Nature Conservancy (TNC) and North Coast Earth First! The content of the web sites was reviewed during a ten-day period in November 2007. Information was drawn from the main sites of these organizations except as noted.
A wide range of online communication techniques was used collectively by the selected organizations. Those techniques included informative web pages, issue tracking/voter guides, email campaigns, web-based recruiting, online donation systems, blogs, podcasts, RSS feeds, video, virtual sit-ins, online newsletters, GIS mapping that allowed identification of and response to local issues, virtual sit-ins, e-cards featuring organizational branding, discussion boards, online calculation and analysis mechanisms and live audio chat.
Technologies and Extent of Use
Web-based information, hyperlinks, external resources. All of the organizations examined used their web site to engage and inform constituents as to their position on a variety of environmental issues. All offered internal links to externally-generated information. ED, Greenpeace, NRDC and TNC included among their links external news articles in support of their position on issues. NRDC went a step further by providing external links to information not strictly in support of its own program statements. A disclaimer was included stating the opinions expressed did not necessarily reflect the official positions of the organization. NRDC also offered a daily (weekdays) news summary of environmental issues produced by an external source (Grist). Earth First! provided external links of other organizations with which it partners on various initiatives.
Online fundraising. All of the organizations examined offered an online donation option. Six out of seven offered an EFT (electronic funds transfer) donation option. (CFE had no recurring gift option.) Earth First! was the only organization to offer a Paypal donation option.
Legislator activism and e-mail campaigns. Four out of the eight organizations provided a mechanism for activism by mobilizing users to contact legislators and lobby in favor of legislation. CFE did not support legislator e-mail on its web site, but constituents could sign up online to become part of its Activist Network and receive directives to join e-mail campaigns in support of specific bills at strategic times during the legislative session. Environment Northeast did not have an email campaign feature. CTLCV did not have an e-mail campaign feature, but its legislator scorecard, its primary function, empowered users to vote for legislators who supported conservation issues and withhold their vote from legislators who did not support those issues. TNC’s stated non-confrontational approach to environmental protection would appear to preclude e-mail activism. North Coast Earth First! did not support an email campaign or legislator activism that would require users to identify themselves.
Online petitions. Three of the eight organizations featured online petitions for users to “sign” electronically. Petitions were used by ED, Greenpeace and NRDC to encourage online protest. The petitions were really no different than sending an e-mail, but the language introducing them focused on user signage, rather than user messaging. (Indeed, the primary purpose of such petitions may well be to build an email network of supporters, rather than stimulate specific action.)
Online recruitment. All of the organizations used their web sites to recruit users to take action. Greenpeace actively recruited college students to become trained activists through its GOT (Greenpeace Organizing Term). North Coast Earth First! encouraged users to financially and morally support physical protests (such as tree-sits) that core Earth Firsters were already undertaking. There was no recruitment of real time protesters through these web sites. The possibility of recruitment to real time protests on linked or related sites existed, was not examined.
E-newsletters. E-newsletters have been cited as useful in building relationships with users and for their social benefit of being forwardable to others (Neilsen 2004). Five out of eight organizations used an online newsletter to inform and mobilize constituents to action. Environment Northeast and North Coast Earth First! offered no e-newsletter option and CTLCV offered a periodic e-mail update, but this was not referred to as a “newsletter.” CFE provided an online version of its quarterly hard copy newsletter. The remaining organizations used e-newsletters to encourage activism on the part of users who self-selected the e-newsletter option by submitting their e-mail address online.
Blogs, Podcasts, RSS Feeds. It has been said that activists have understood the importance of blogs in motivating grassroots activism ever since the success of Howard Dean’s presidential campaign blog in 2003 (Cone, 2003). Among the organizations examined, the use of blogs, podcasts and feeds was restricted to ED, Greenpeace, NRDC and TNC. CFE, CTLCV and Environment Northeast did not offer those online features. TNC did not offer blogging (although blogs were a feature of individual TNC chapters.) North Coast Earth First! offered blogging, but no podcasts or feeds. ED offered blogs by staff members to which registered users could comment, but active recruitment of the public to engage in environmental issues by blogging about them appeared to be restricted to Greenpeace and NRDC. NRDC also hosted two related interactive sites: www.switchboard.nrdc.org which featured blogs on a wide variety of issues and www.itsyournature.org, which focused on blogging, podcasts, videos and other interactive features, encouraging action on a variety of levels.
Videos. The videos examined in conjunction with this effort were among the most emotionally charged examples of communication techniques used. Indeed, video can be a particularly powerful motivator (Enzinna, 2007). Five out of the eight organizations used video as a tool to engage users, stimulate protest and/or encourage action on environmental issues. North Coast Earth First! offered a single music video on its site. ED, Greenpeace, NRDC and TNC all featured mulitple videos on their sites and links to videos on YouTube.
Virtual sit-in. Greenpeace was the only organization that featured a virtual sit-in (see http://www.greenpeace.org/international/news/bhopal-protests-move-online). Dated March 10, 2003, the sit-in is still active and features a multi-visit page whose stated attempt is to slow down or halt the servers at Bhopal.com, a web site hosted by Dow Chemical Company to inform the public about its role with regard to the victims of the Bhopal disaster. (Note: The site does not mention that Dow is involved in litigation against Bhopal survivors as alleged by Greenpeace.)
Other interactive features. CTLCV offered a candidate questionnaire for legislators who wanted to publicize their “green-ness” to constituents. ED launched the first web site that linked constituents to local environmental issues of concern. Ownership of that site at scorecard.org was transferred to an independent nonprofit in November 2005. NRDC uses Google Earth maps to mobilize activism on specific regional issues. Greenpeace and the TNC offered e-cards with organizational branding. ED and TNC offered interactive calculator features geared toward encouraging users to take action, including a carbon calculator, paper use calculator, global warming and energy cost savings calculator. Interactive “ask-an-expert” features were offered by NRDC and TNC, as were live audio chat and audio downloads. Greenpeace and North Coast Earth First! offered discussion boards. North Coast Earth First! was the only organization to offer a chat room in which the issue of security was addressed, i.e. that chat messages would be deleted after 96 hours and usernames after four minutes. NRDC was the only group to offer spin-off web sites geared to specific age groups. Its http://www.nrdc/greensquad.org was directed to children and youth, while http://www.itsyournature.org used a format and language that suggested it was primarily for an internet-saavy audience of young adults. North Coast Earth First! was the only organization with a presence in Second Life. NRDC and North Coast Earth First! both offered Spanish version of portions of their web sites. Greenpeace was the only organization that linked to an example of hijacking in which a related group produced their own version or parody of a Dow web site geared to embarass the company for its role in environmental pollution issues. See http://dowethics.com/index.html.
Conclusions
Perhaps the most important issue raised by this exploration is the need for further study. The web sites of the organizations of international focus are detailed and complex. Future research should take into account, not only the online communication technologies, but the language employed in their use. While action was encouraged on all the sites reviewed, activism was not. North Coast Earth First! was the only organization to frame its mission in terms of “nonviolent civil disobedience and direct action.” CFE, ED, Greenpeace and NRDC all used the term “activism” on their web sites. Environment Northeast, CTLCV and TNC avoided use of the words “civil disobedience” or “activism,” although similar language in the Nature Conservancy’s chapter web sites was not reviewed.
We found that organizations with stated similar goals regarding problem-solving approaches can employ very different methods of web-based communication techniques. Both TNC and ED used consensus-building language, but TNC was notable for the absence of any kind of legislator protest mechanism, including automated emails and petitions. ED freely used such methods. It would appear that TNC may regard the emailing of legislators to protest or voice controversial opinions as being contrary to the value of building consensus among stakeholders.
We also concluded that funding did not necessarily translate into an organization being more progressive with regard to internet communication techniques used. Of the organizations we reviewed, North Coast Earth First! was the only group that does not publish its financials online. From the information that it does publish, however, it would not appear to be funded on the level of the national/international groups we considered. Yet, its use of web-based tools for advocacy was more in keeping with those well-funded groups than it was with the less well-funded statewide groups. Consequently, it appears that wealth is not necessarily the determining factor in the extent to which an environmental organization embraces internet communication techniques.
As we considered the development of electronic civil disobedience in the U.S., we recognized that avoidance of language in keeping with civil disobedience or activism might not necessarily be a response to post-9/11 realities. It may simply mean that organizations have become increasingly savvy about what they can and cannot actually expect to accomplish through the internet. That is to say that “armchair activism” may be the most they hope to gain from casual users who visit their web sites. By the same token, these organizations may have learned that they can expect more in the line of electronic activism from users who sign up for newsletters, become donating members or sign in to post opinions, and that they respond accordingly. Interestingly, we found no organization among those whose web sites were reviewed that used online communication to rally users to a specific offline event. The one marginal exception was Greenpeace, which recruits students to its activist training program that is held at certain times.
Given the extent to which the culture of activism, its tools and techniques, activist theory, and the responses and considerations of the government have changed in recent years, we concur that environmental organizations need to be aware of how the political climate has changed with regard to perceptions of cyberterrorism. It will continue to be important for environmental organizations to avoid the perception of aligning themselves with hacktivism, cyberterrorism, or even electronic civil disobedience if those approaches are deemed counterproductive to maintaining their constituencies both on and offline.
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